Shipping policy

1. Shipping Zones

We currently offer shipping services within the United Kingdom. For shipping outside the UK, please contact us for special arrangements and a shipping quote.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: This option typically takes 5 working days to deliver your order.

  • Express Shipping: If you need your items sooner, we offer an expedited shipping option, which usually takes 3 working days for delivery.

3. Shipping Costs

  • Shipping costs are calculated based on the total weight and size of your order and the shipping method selected. Shipping charges are displayed during the checkout process.

  • Orders above a certain value (e.g., £X) may qualify for free standard shipping. The exact value may change and will be indicated on our website.

4. Processing Time

  • We aim to process and dispatch your order within 3 business days of receiving payment.

  • If any items are temporarily out of stock or if there are any other delays, we will notify you of the expected shipping date.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the status of your shipment through the designated courier's website.

6. Delivery

  • Delivery times may vary based on your location and the selected shipping method.

  • Please provide a delivery address where someone is available to accept and sign for the delivery during business hours.

7. Shipping Damage

  • In the rare event that your order arrives damaged, please contact us immediately.

  • We may request photos of the damaged items and packaging to assess the issue and initiate a resolution.

8. Change of Address

If you need to change your delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been shipped.

9. Missing or Lost Shipments

If you believe your order is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

10. Returns Due to Non-Delivery

If your order is returned to us due to non-delivery (e.g., incorrect address), additional shipping charges may apply to reship the order. We will contact you to arrange for the necessary shipping fees.

11. Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team.